Privacy Policy
Privacy Policy
Effective Date: 22 July 2025
At Auzera Cleaning & Gardening Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect and hold personal information including (but not limited to):
Personal Information:
Full name, address, and contact details (email, phone number)
Booking and service preferences
Payment and billing information
NDIS-related details (for eligible participants)
Feedback, reviews, and survey responses
Information collected via cookies and website usage analytics
2. How We Collect Information
We collect information when you:
Make a booking or enquiry via our website, phone, email, or in person
Subscribe to our newsletters or promotional offers
Provide details during service delivery
Interact with our website or social media pages
Submit a job application or become an employee or contractor
We collect this information so we can provide safe, high-quality support services to meet your individual needs.
3. Why We Collect Your Information
Your personal information is collected for the purpose of:
Providing our cleaning, gardening, maintenance, and support services
Managing bookings, communication, and service delivery
Processing payments and invoicing
Complying with NDIS and industry requirements
Improving our services and user experience
Marketing and promotional purposes (you can opt out at any time)
Employment and contractor management
4. Disclosure of Personal Information
We may share your personal information with:
Our employees, subcontractors, and authorised service providers
NDIS Plan Managers or Support Coordinators (with your consent)
IT and software service providers supporting our operations
Legal, financial, or regulatory authorities where required by law
We do not sell or rent your personal data to third parties.
5. Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, or disclosure. This includes:
Secure digital storage systems
Password-protected files and access controls
Regular data backups
Staff training on privacy and confidentiality
If information is no longer needed, we securely destroy or de-identify it.
6. Access & Correction
You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or outdated. To request access or correction, please contact us via the details below.
7. Cookies & Website Analytics
Our website may use cookies and third-party tools (like Google Analytics) to monitor website performance, track user behaviour, and improve your browsing experience. You can disable cookies via your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions or concerns about your privacy or our practices, please contact:
Auzera Cleaning & Gardening Services
Call us:
Email:
Visit us:
Website:
Let’s Get Started
Contact us today for a walkthrough, quote, or proposal.
At Auzera Cleaning and Gardening Services, we create spaces you can be proud of, spotless homes, tidy offices, and vibrant gardens that speak volumes about the people who live and work there.
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