Auzera - Service Terms
Service Terms
Effective Date: 22 July 2025
These Service Terms apply to all cleaning, gardening, maintenance, and other services provided by Auzera. By engaging our services, you agree to the terms outlined below.
1. Scope of Services
Auzera provides the following categories of services:
Residential Cleaning: Regular, deep, end-of-lease, and casual cleaning
Specialty Cleaning: Oven, fridge, windows, carpet, mould, and more
Gardening & Yard Work: Lawn care, weeding, pruning, and outdoor maintenance
Handyperson & Pressure Washing: Light repairs and exterior surface cleaning
Commercial Cleaning: Offices, clinics, strata, post-construction
NDIS Services: Cleaning and gardening supports for eligible participants
Specific service descriptions can be found on our Service Offerings page.
2. Service Bookings
Services can be booked by phone, email, or online (where available).
Service duration and frequency are based on your needs and confirmed via booking.
Custom checklists or task requirements must be provided prior to service delivery.
3. Access & Requirements
To ensure efficient service:
Clear and safe access must be provided to the property.
Water and electricity must be available during service.
Clients must secure or inform us about pets and special access instructions.
If we cannot gain access or the environment is unsafe, the booking may be cancelled and a fee may apply.
4. Staff Conduct
Our team members are trained, insured, and follow company safety and conduct policies.
For NDIS participants, workers adhere to person-centred practices and NDIS Code of Conduct.
Auzera has zero tolerance for discrimination, harassment, or unsafe behaviour.
5. Quality Assurance
We strive to deliver high-quality services every time.
If you are not satisfied with a service, please notify us within 24 hours of completion.
We will assess and, if required, arrange a rectification at no extra charge.
6. Client Responsibilities
Clients must:
Provide accurate service instructions and disclose special cleaning needs (e.g. allergies, delicate items).
Advise of any changes to address, access, or contact details.
Ensure minors and vulnerable individuals are appropriately supported if alone during service delivery.
7. NDIS Participant-Specific Terms
For participants under the NDIS:
All services must be aligned with your NDIS plan and goals.
Auzera may liaise with Plan Managers or Support Coordinators (with consent).
Regular reviews may be conducted to ensure services remain suitable and aligned with plan funding.
8. Rescheduling, Delays & Cancellations
At least 24 hours’ notice is required for cancellations or rescheduling.
If a team member is delayed due to unforeseen events, we will notify you as early as possible and provide options.
In the case of unsafe weather or environmental conditions, gardening services may be postponed.
9. Equipment & Products
Auzera provides cleaning products and equipment unless agreed otherwise.
If client-supplied products or tools are used, we are not responsible for damage or outcomes resulting from them.
10. Insurance & Liability
Auzera holds relevant public liability and workers’ compensation insurance.
We are not responsible for damage due to:
Pre-existing issues
Items not disclosed as fragile or of special value
Unsafe access or environments beyond our control
11. Feedback & Complaints
We welcome feedback to improve our services.
To lodge a complaint, contact our office and we will aim to resolve it within 5 business days.
12. Contact
If you have any questions regarding these Terms, please contact:
Auzera Cleaning & Gardening Services
Call us:
Email:
Visit us:
Website:
Let’s Get Started
Contact us today for a walkthrough, quote, or proposal.
At Auzera Cleaning and Gardening Services, we create spaces you can be proud of, spotless homes, tidy offices, and vibrant gardens that speak volumes about the people who live and work there.
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